Refund policy

 At ARNA Store we pride ourselves on delivering high quality, ethically sourced and handcrafted jewellery.

To process a return or an exchange, please email us at arnastorein@gmail.com.

Items purchased at full price qualify for a refund or exchange if communicated within 7 days of receipt of the package.

  • Items purchased during sale are non exchangeable and non returnable.
  • You can cancel your order within 24 hours of purchase for a full refund (reflects in six business days). If items have been dispatched, the return process will have to be followed.

Simply follow the steps below with your proof of purchase ready.

We accept returns and exchanges within 7 days of receiving your order. All returns must be in their original, and unused condition/packaging. Since our jewellery pieces are handmade, they are subject to a 20% restocking fee. 

To formally request a return, please email arnastorein@gmail.com with your order number, stating the exact items/quantities you are requesting to return.

Upon approval, you must then ship approved items to the address we provide to you, via courier service of your choice (and provide us the tracking number), within 2 business days of being issued approval or your items will not be accepted for return.

All return shipping fees/coordination are the responsibility of the customer. We do not provide pre-paid return shipping labels. 

Upon receiving returned merchandise, inventory will be inspected and, once approved, a partial credit—less a 20% restocking fee—will be issued back to your original payment method within 7-10 business days. 

Product lines that are NOT eligible for return include items designated “Sale” or “Special Order” in a product description. 

DAMAGE CLAIM POLICY

Please note all of are pieces are handmade, extremely delicate and should be handled with care.

If any items are received damaged in your package, you must file a claim within 7 days of receiving your order. 

To file a claim for damaged items, please email arnastorein@gmail.com with your order number, exact items/quantities and photos of the item(s) damaged.

We do not process claims without photos clearly showing damage. Upon your claim being approved, we will provide a return shipping label for the damaged item. You must then ship damaged items to the address we provide to you, via courier service of your choice (and provide us the tracking number), within 3 business days of being issued. Once the damaged item has shipped, we will ship out the replacement for the damaged item(s) if the item is in stock/available and if not, a refund will be issued.

***Please direct all questions regarding damages on your order to arnastorein@gmail.com.